Ultra Auto Parts LLC — Warranty Policy

1) Definitions

• "UAP": ULTRA AUTO PARTS LLC.
• "Customer / Purchaser": the original buyer identified on the invoice.
• "USED": recycled/used component sold by UAP.
• "REMAN / Remanufactured": product rebuilt or supplied by a third-party remanufacturer; any warranty (if any) is administered by the remanufacturer.
• "Warranty Period": the period stated on the invoice, or the standard periods in this policy if not otherwise stated on the invoice.
• "Covered Failure": internal mechanical failure of lubricated components due to normal use, subject to all exclusions, limitations, inspection, and compliance requirements.
• "Like Kind and Quality": a replacement used component comparable in application and function, which may not be identical in appearance, cosmetic condition, or prior service history.

2) Governing Terms & Priority of Documents

The invoice is the controlling legal document. This Policy provides general terms that apply unless the invoice states otherwise. Any oral statements, text messages, or representations not expressly written on the invoice are not binding. This Policy is intended to be interpreted and enforced to the maximum extent permitted by applicable law. Some jurisdictions do not allow certain limitations; in such cases those limitations apply only to the extent permitted by law.

3) Covered Components (Overview)

Coverage is limited to internal mechanical failure of lubricated components, and applies only during the warranty period and only after the claim process is followed. Supporting components and maintenance items are excluded unless required by applicable law or stated on the invoice.

4) Used Parts — Standard Limited Warranty (Parts Only)

Qualifying USED engines and USED transmissions include a six (6) month limited parts-only warranty, unless a different term is stated in writing on the invoice.

• Does NOT cover: labor, diagnostics, teardown, installation, reinstallation, towing, storage, downtime, rental, lost income or lost profits
• Does NOT cover: fluids, filters, gaskets, seals, belts, hoses, tune-up items, sensors, supporting components
• Does NOT cover: damage caused by overheating, coolant loss, oil starvation, detonation, misuse or improper maintenance

5) Used Parts — Extended Parts & Labor Warranty (Optional – If Purchased)

Extended coverage is available ONLY if purchased and explicitly listed on the invoice. If it is not listed on the invoice, there is NO extended parts & labor coverage.

• Term: one (1) year, two (2) years, or three (3) years (as listed on invoice)
• Coverage: Parts & Labor (subject to inspection and written authorization)
• Replacement events: 1X / 2X / 3X (if applicable) as shown on the invoice
• Labor rate cap: $75.00 per hour (maximum) unless otherwise required by law or stated on the invoice
• Book time: labor time paid per a recognized labor guide (e.g., Mitchell/industry standard), at UAP's discretion
• Maximum total payout (parts + labor combined) shall not exceed 1.5 times the base purchase price of the part
• No coverage for towing, diagnostics, rental cars, lost wages, storage, downtime or consequential damages

6) Remanufactured Parts — Third-Party Manufacturer Warranty

Certain remanufactured engines and transmissions may include a third-party manufacturer warranty of up to three (3) years or 100,000 miles, whichever occurs first, ONLY if stated on the invoice. This warranty is solely provided, administered, and enforced by the remanufacturing company. The customer must register directly with the remanufacturer within the required timeframe; failure to register may void coverage.

7) Mandatory Installation & Maintenance Requirements (Condition of Any Warranty)

As a strict condition of any coverage, the customer/installer must follow all manufacturer procedures and industry standards. UAP may require documentation proving compliance; failure to comply voids coverage.

• Engine: flush cooling system; verify radiator/fans/thermostat operation; replace oil and oil filter; prime oiling system; correct fluids
• Transmission/transfer case: flush cooler, lines and related systems; install new filter(s); use correct manufacturer-recommended fluid; verify cooling performance
• Differential: correct gear oil; verify venting; address leaks; ensure contamination-free fill
• General: replace worn supporting parts as needed (hoses, belts, sensors, mounts, etc.); no tuning/modifications that increase load beyond OEM design
• Gaskets/seals/filters/fluids are maintenance items and are not covered unless stated on the invoice; replacing common seals prior to installation is recommended

8) Claim Process (Required for Any Warranty)

• Stop using the vehicle/part immediately if a failure is suspected, to prevent additional damage
• Contact ULTRA AUTO PARTS LLC first — before removal, teardown, repairs or replacement
• Provide invoice number, VIN, mileage and a description of symptoms
• Provide written diagnostics from a licensed repair facility (and photos/videos if requested)
• UAP may require inspection, teardown authorization, additional testing or third-party verification
• No reimbursement for labor or repairs without prior written approval

9) Remedies (UAP's Election) & Replacement Terms

UAP, at its sole discretion and as permitted by law, may elect to repair, replace, or refund. Replacements (if provided) may be used components of like kind and quality. Any proration or mileage adjustment, if applicable, must be stated on the invoice.

10) Warranty Void / Denials (Common Reasons)

• Improper installation or failure to follow manufacturer procedures
• Failure to replace/inspect supporting components (cooling system, oiling system, etc.) as required
• Overheating, coolant loss, oil starvation, detonation, lack of maintenance documentation
• Abuse, racing, off-road misuse, towing misuse, commercial use, modifications or tuning
• Contaminated fluids, incorrect fluids, or failure to flush required systems
• Customer/installer tampering, concealment, unauthorized repair or misrepresentation
• Continued operation after warning signs or suspected failure

11) Non-Transferable Warranty Clause

This warranty is provided solely to the original purchaser and is non-transferable. It does not apply if the product is sold, assigned, leased, or otherwise transferred. Any such transfer voids warranty coverage as of the transfer date.

12) Limitations of Coverage & Liability

Coverage is limited to the covered part (and approved labor only if an extended plan was purchased and listed on the invoice). UAP is not responsible for towing, diagnostics, downtime, lost profits, rental vehicles, storage, or incidental/consequential damages. Any liability is strictly limited to the original purchase price of the part, unless otherwise required by applicable law. All warranty decisions are final, subject to any non-waivable rights under applicable law.

13) Related Policy

This Warranty Policy works together with the Terms & Conditions. Returns and refunds are subject to the Terms & Conditions and inspection requirements.

14) Contact (Warranty)

ULTRA AUTO PARTS LLC · Email [email protected] · Phone 281-436-9991 · Business Hours Monday–Friday, 08:00 AM–05:00 PM (CT).