ULTRA AUTO PARTS TX — WARRANTY POLICY
ULTRA AUTO PARTS LLC — WARRANTY POLICY
Used & Remanufactured Engines, Transmissions, Transfer Cases & Differentials
- USED Parts (Standard): Six (6) months parts-only limited warranty, unless otherwise stated on the invoice.
- USED Parts (Extended – Optional): One (1) year or Two (2) years Parts & Labor coverage may be offered ONLY if purchased and listed on the invoice(1X / 2X / 3X if applicable).
- REMAN Parts: Some remanufactured products include a third-party warranty (up to 3 years or 100,000 miles) ONLY if stated on the invoice and only after customer registration with the remanufacturer.
1) Definitions
- USED: recycled/used component sold by ULTRA AUTO PARTS LLC.
- REMAN / Remanufactured: product rebuilt or supplied by a third-party remanufacturer; warranty (if any) is administered by the remanufacturer.
- Warranty Period: the time stated on the invoice or the standard periods listed in this policy (if not otherwise stated).
- Covered Failure: internal mechanical failure of lubricated components due to normal use (subject to exclusions).
2) Covered Components (Overview)
Coverage is limited to internal mechanical failure of lubricated components. Coverage applies only during the warranty period and only after the claim process is followed. Supporting components and maintenance items are generally excluded unless required by applicable law or stated on the invoice.
ENGINE (Used / Reman as applicable)
Typically Covered (internal lubricated components):
- Crankshaft, connecting rods, pistons, wrist pins
- Main and rod bearings
- Camshaft and internal valvetrain lubricated components (as applicable)
- Oil pump failure only if it is included with the assembly and determined to be the cause of internal failure (subject to inspection)
Not Covered / Excluded (common examples):
- External components/accessories: alternator, starter, AC compressor, power steering pump, turbo/supercharger, injectors, coils, sensors, wiring
- Maintenance items: plugs, belts, hoses, filters, fluids
- Gaskets and seals (including head gasket, rear main seal, valve cover gasket) unless otherwise stated on invoice
- Damage due to overheating, oil starvation, coolant loss, detonation, improper tune, or lack of maintenance
TRANSMISSION (Automatic or Standard)
Typically Covered (internal lubricated components):
- Internal gears, shafts, drums, clutch packs (as applicable)
- Internal bearings and lubricated internal hard parts
- Valve body/internal hydraulic failure only when determined to be internal mechanical failure (subject to inspection)
Not Covered / Excluded (common examples):
- External electronics, solenoids, sensors, wiring, modules (unless stated on invoice)
- Clutch wear due to normal wear, misuse, or improper installation
- Fluid contamination, incorrect fluid, no flush, cooling system issues
- Mounts, linkage, seals, gaskets, filters, fluids
TRANSFER CASE
Typically Covered (internal lubricated components):
- Internal gears, chain, shafts, bearings (as applicable)
- Internal lubricated hard parts failure due to normal use (subject to inspection)
Not Covered / Excluded (common examples):
- Actuators, electrical components, wiring, controls (unless stated on invoice)
- U-joints, driveshafts, mounts, linkage
- Seals, gaskets, fluids; failure caused by fluid leaks not addressed
DIFFERENTIAL
Typically Covered (internal lubricated components):
- Ring & pinion gears, carrier, internal bearings
- Internal lubricated hard parts failure due to normal use (subject to inspection)
Not Covered / Excluded (common examples):
- Axles, axle seals, hubs, wheel bearings (unless stated on invoice)
- Noise/whine considered normal wear unless failure is verified by inspection
- Damage caused by incorrect gear oil, contamination, lack of maintenance
3) Used Parts — Standard Limited Warranty (Parts Only)
Qualifying USED engines and USED transmissions include a six (6) month limited parts-only warranty, unless a different term is stated in writing on the invoice.
This standard warranty does NOT cover (not limited to):
- Labor, diagnostics, teardown, installation, reinstallation, towing, storage, downtime, rental, or lost income
- Fluids, filters, gaskets, seals, belts, hoses, tune-up items, sensors, or supporting components
- Damage caused by overheating, coolant loss, oil starvation, detonation, or improper maintenance
4) Used Parts — Extended Parts & Labor Warranty (Optional – If Purchased)
Extended coverage is available ONLY if purchased and explicitly listed on the invoice. If it is not listed on the invoice, there is NO extended parts & labor coverage.
- Term: One (1) year or Two (2) years (as listed on invoice)
- Coverage Type: Parts & Labor (subject to inspection and written authorization)
- 1X / 2X / 3X (If Applicable): number of replacement part events allowed under the extended plan (as shown on invoice)
5) Remanufactured Parts — Third-Party Manufacturer Warranty
Certain remanufactured engines and transmissions may include a third-party manufacturer warranty of up to three (3) years or 100,000 miles, whichever occurs first, ONLY if stated on the invoice.
- This warranty is solely provided, administered, and enforced by the remanufacturing company.
- The customer must register the warranty directly with the remanufacturer within the required timeframe.
- Failure to register may void remanufacturer warranty coverage.
6) Claim Process (Required for Any Warranty)
- Stop using the vehicle/part immediately if a failure is suspected to prevent additional damage.
- Contact ULTRA AUTO PARTS LLC first before removal, teardown, repairs, or replacement.
- Provide your invoice number, VIN, mileage, and description of symptoms.
- Provide written diagnostics from a licensed repair facility (and photos/videos if requested).
- ULTRA AUTO PARTS LLC may require inspection, teardown authorization, additional testing, or third-party verification.
- No reimbursement for labor or repairs without prior written approval.
7) Non-Transferable Warranty Clause
This warranty is provided solely to the original purchaser and is non-transferable. It does not apply if the product is sold, assigned, leased, or otherwise transferred. Any such transfer voids warranty coverage as of the transfer date.
8) Warranty Void / Denials (Common Reasons)
- Improper installation or failure to follow manufacturer procedures
- Failure to replace/inspect supporting components (cooling system, oiling system, etc.) as required
- Overheating, coolant loss, oil starvation, detonation, lack of maintenance documentation
- Abuse, racing, off-road misuse, towing misuse, commercial use, modifications, or tuning
- Contaminated fluids, incorrect fluids, or failure to flush required systems
- Customer/installer tampering, concealment, unauthorized repair, or misrepresentation
9) Limitations of Coverage & Liability
- Coverage is limited to the covered part (and approved labor only if an extended plan was purchased).
- ULTRA AUTO PARTS LLC is not responsible for towing, diagnostics, downtime, lost profits, rental vehicles, storage, or incidental/consequential damages.
- Any liability is strictly limited to the original purchase price of the part, unless otherwise required by applicable law.
- All warranty decisions are final and non-appealable.
10) Related Policy
This Warranty Policy works together with the Terms & Conditions. Returns/refunds are subject to the Terms & Conditions and inspection requirements.
11) Contact (Warranty)
ULTRA AUTO PARTS LLC
Email: info@ultraautopartstx.net
Phone: 832-373-0342
Business Hours: Monday – Friday, 08:00 AM – 05:00 PM (CT)
Customer Acknowledgment (Recommended): I have read and understand the terms and conditions of this Warranty Policy.
Business Name (if applicable):
Invoice Number:
Signature:____________________________ Print:____________________________ Date:____________
Serving Houston, TX & Surrounding Service Areas
We deliver used and remanufactured engines, transmissions, transfer cases, and differentials throughout Houston, TX, and nearby areas including Katy, Pasadena, Sugar Land, Cypress, Pearland, Humble, Baytown, The Woodlands, and Spring.