Ultra Auto Parts LLC — Terms & Conditions

1) Acceptance, Priority of Documents & Entire Agreement

By requesting a quote, placing an order, paying an invoice, authorizing shipment, receiving goods, or installing any product sold by UAP, the customer acknowledges and agrees to these Terms and Conditions. These Terms, together with the invoice and any UAP written addendum, constitute the entire agreement between the parties regarding the transaction and supersede any prior communications or representations. UAP reserves the right to update these Terms at any time; the version in effect at the time of invoice issuance governs that transaction unless otherwise required by law.

2) Quotes, Orders, Cancellations & Special Orders

• Quotes are estimates and do not guarantee availability or final pricing unless stated on the invoice
• The invoice is the official confirmation of the product, warranty (if any), and price
• Orders may be canceled only if not yet processed/shipped; once processing, freight booking, crating or shipment has occurred, cancellation may be denied or incur fees
• Certain products may be designated special order / non-cancelable / non-returnable (custom-built, special-sourced, or one-off items); any such designation is stated on the invoice

3) Customer Responsibility — Vehicle Information, Fitment & Compatibility

The customer is solely responsible for providing complete and accurate vehicle information — year/make/model, engine size, drivetrain, and VIN (strongly recommended) — and must verify compatibility before installation.

4) Condition of Parts Sold (Used / Reman / Reconditioned)

Products may be sold as USED, REMANUFACTURED, RECONDITIONED, or otherwise described on the invoice. USED parts may show normal wear, cosmetic imperfections, oxidation, or surface rust consistent with recycled components. Photos are representative unless explicitly stated otherwise on the invoice. UAP does not guarantee cosmetic condition, paint, or prior usage history beyond what is stated on the invoice. Where permitted by law, products are sold "AS IS" except for any express warranty stated on the invoice or in UAP's Warranty Policy.

5) Warranty Terms (Summary) — Invoice Controls

Warranty coverage (if any) is strictly limited to what is stated on the invoice and UAP's published Warranty Policy; the invoice controls. Protection tiers on drivetrain components: STANDARD — 6 months, parts-only (included); GOLD — 12 months, parts-only; GOLD+ — 12 months / 12,000 miles, parts & labor; PLATINUM — 24 months / 24,000 miles, parts & labor; PLATINUM+ — 36 months / 36,000 miles, parts & labor. The tier purchased is stated on the invoice; coverage ends at the time or mileage limit, whichever occurs first. External components and accessories attached to any assembly (turbochargers/superchargers, starters, alternators, injectors, sensors, wiring) are provided as-is and are not covered unless expressly stated on the invoice. REMAN warranty may be administered by the remanufacturer and may require registration.

6) Mandatory Inspection & Authorization Process

• Customer must contact UAP before removal, teardown, repair, or replacement for any warranty concern
• Provide invoice number, VIN, mileage, and written diagnostics from a licensed facility (photos/videos may be required)
• UAP may require inspection, testing, teardown authorization, and supporting service documents
• No reimbursement, repair, or replacement is authorized without prior written approval when required by the warranty terms

7) Returns, Exchanges & Refunds (Inspection Required)

All returns/exchanges/refunds are subject to UAP approval, receipt of the product, and inspection. UAP may deny any return where the product has been installed, damaged, altered, disassembled, contaminated, or is otherwise not in return-eligible condition.

• RMA/authorization: UAP may require a return authorization before any return is accepted
• Inspection: refunds/exchanges are processed only after the item is received and inspected
• Shipping: shipping/freight and accessorial charges (liftgate, residential, storage, redelivery) are generally non-refundable
• Packaging: the customer must package securely; transit damage caused by improper packaging may void return eligibility
• Return window: returns must be requested within forty-five (45) days from the original invoice date; a valid Return Merchandise Authorization (RMA) is required
• Restocking: ULTRA AUTO PARTS LLC charges a ZERO percent (0%) restocking fee on all authorized returns — always

8) Shipping, Delivery, Risk of Loss & Damage Claims

Delivery timelines are estimates and not guaranteed. Unless otherwise required by law, risk of loss transfers upon carrier pickup. Any shipping damage, shortage, or visible package damage must be reported within 48 hours of delivery (or sooner if carrier documentation requires). Customer must inspect shipments upon delivery and note damage/shortage on the delivery receipt where applicable. Refused deliveries may incur freight, handling or redelivery fees. Carrier claims require timely cooperation and documentation from the customer.

9) Payments, Fraud Prevention & Chargebacks

• Payment authorization: by providing payment details, the customer authorizes UAP to charge the amount shown on the invoice and any agreed freight/accessorial charges
• Fraud screening: UAP may request ID verification, billing/shipping verification, signed authorization, or additional documentation
• Chargebacks: if a chargeback is filed without first giving UAP an opportunity to resolve the issue, UAP may suspend support/claims processing until resolved; if UAP prevails, the customer may be responsible for fees and costs to the maximum extent permitted by law

10) Professional Installation & Safety Disclaimer

Professional installation by a qualified technician is strongly recommended. UAP is not responsible for installation errors, vehicle damage, improper tuning, modification-related failures, or failure to follow manufacturer procedures.

11) SMS Policy & Consent (TCR/CTIA Compliance)

ULTRA AUTO PARTS LLC uses text messages for customer care, account notifications, and delivery notifications. We do not send spam and we respect opt-out requests.

• Opt-in (permission): customers opt in by initiating the conversation with UAP and/or by providing their phone number to receive customer care, account notification, and delivery notification messages
• Message frequency: varies
• Message & data rates: may apply
• Opt-out: reply STOP to unsubscribe at any time; you may also contact 281-436-9991 or [email protected]
• Help: reply HELP for assistance
• Privacy: we do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes

12) Disclaimer of Warranties; Limitation of Liability

To the maximum extent permitted by law, UAP's total liability for any claim, whether in contract, tort, or otherwise, is strictly limited to the original purchase price of the part. UAP is not liable for labor, towing, diagnostics, downtime, loss of use, lost profits/income, rental vehicles, storage, incidental, indirect, special, or consequential damages.

13) Governing Law, Venue & Attorneys' Fees

These Terms and any dispute arising from or related to any transaction with UAP shall be governed by the laws of the State of Texas, without regard to conflict-of-law rules. Venue and jurisdiction shall be exclusively in Harris County, Texas, unless otherwise required by applicable law. To the maximum extent permitted by law, the prevailing party in any dispute may recover reasonable attorneys' fees and costs.

14) Severability; No Waiver

• Severability: if any provision is found unenforceable, the remaining provisions remain in full force
• No waiver: failure to enforce any provision is not a waiver of future enforcement

15) Privacy Policy (Effective February 14, 2026)

This Privacy Policy describes how ULTRA AUTO PARTS LLC ("UAP," "we," "us," "our") collects, uses, shares, and protects information obtained through our website, communications, and transactions.

15.1) Information We Collect

• Contact information: name, business name, phone number, email, address
• Order/transaction information: invoice/order details, shipping details, communications, warranty/claim documentation
• Vehicle/part fitment information: VIN, year/make/model, engine/drivetrain details you provide
• Payment information: payment authorization details (card processing may be handled by third-party processors; we do not store full card numbers when processed by third parties)
• Website/device data: IP address, browser type, pages visited, and cookies/analytics (where enabled)

15.2) How We Use Your Information

• To respond to inquiries, provide quotes, process orders, and provide customer support
• To ship products and coordinate freight/delivery and (when available) local delivery coordination
• To process payments, prevent fraud, and maintain business records
• To handle warranty claims/returns and request documentation
• To send service communications (order status and delivery updates) via phone, email, or SMS when you provide your contact details

15.3) Mobile Information & SMS Privacy

We may share limited information with service providers strictly to operate our business (for example, communications platforms, fraud prevention, and payment processors), and only as necessary to provide customer care and transactional/account and delivery notifications.

15.4) How We Share Information

We do not sell your personal information. We may share information only as necessary to operate our business, including:

• Shipping/carriers: to deliver orders and resolve shipping issues
• Payment processors: to process payments securely
• Service providers: IT, analytics, communications tools, and fraud-prevention vendors who support our operations
• Legal/compliance: when required by law, subpoena, court order, or to protect rights, safety, and prevent fraud

15.5) Your Choices & Access

You may contact us to:

• Request a copy of the data we have about you (if any)
• Correct inaccurate information
• Request deletion of certain data (subject to legal, tax, warranty, fraud-prevention, and recordkeeping requirements)
• Opt out of non-essential marketing communications (if offered)
• Opt out of SMS at any time by replying STOP

15.6) Security

We take reasonable precautions to protect your information. Sensitive information submitted online may be protected using encryption in transit (for example, HTTPS), and we limit internal access to employees or contractors who need it to perform specific duties (such as billing or customer service). However, no method of transmission or storage is 100% secure.

15.7) Cookies & Analytics (If Enabled)

Our website may use cookies and similar technologies to improve functionality, measure performance, and support marketing. You may be able to control cookies through your browser settings; disabling cookies may affect site functionality.

15.8) Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on our website. Continued use of the website or services after changes constitutes acceptance. Privacy questions: Ultra Auto Parts LLC · 5041 Spencer Hwy STE 101, Pasadena, TX 77505 · [email protected] · 281-436-9991.

16) Intellectual Property, Proprietary Content & Anti-Copying

All content on this website — including but not limited to the text, product and location descriptions, city and fitment guides, page copy, layout and design, graphics, logos, images, photography, source code, structured data, compilations, and the overall look and feel — is the exclusive property of ULTRA AUTO PARTS LLC and is protected by United States and international copyright, trademark, trade-dress, and other intellectual-property laws. © Ultra Auto Parts LLC. All rights reserved.

• No license is granted. You may view and use this website only for your own personal, non-commercial purpose of evaluating and purchasing products from UAP.
• Prohibited without prior written permission: copying, reproducing, republishing, scraping, harvesting, framing, mirroring, distributing, selling, licensing, or creating derivative works from any part of this website or its content, in whole or in part, by any means (manual or automated).
• Automated access: use of bots, crawlers, scrapers, or other automated means to extract, index, or copy content for the purpose of reproduction or competitive use is expressly prohibited (search-engine and AI indexing that respects our robots.txt is permitted).
• Trademarks: "Ultra Auto Parts," "Ultra Auto Parts TX," the Ultra emblem/logo, and related marks are trademarks of UAP; third-party vehicle makes, models, and brand names are the property of their respective owners and are used for fitment reference only, and do not imply affiliation or endorsement.
• Enforcement: unauthorized copying or use is a violation of these Terms and of applicable law, and UAP reserves all rights and remedies, including DMCA takedown notices, injunctive relief, and recovery of damages, costs, and attorneys' fees to the maximum extent permitted by law.

17) Contact Information

ULTRA AUTO PARTS LLC · 5041 Spencer Hwy STE 101, Pasadena, TX 77505 · [email protected] · 281-436-9991 · Monday–Friday, 08:00 AM–05:00 PM (CT).